At Floating Essentials, we want you to be completely satisfied with your purchase. That's why we offer a 14-day "No Fuss" return policy. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving it, no questions asked.

Conditions for Returns

Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Return Authorization: Prior to returning the item, please contact our customer support team to request a return authorization. This will help us facilitate the return process and provide you with the necessary instructions.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process: Once we receive the returned item and confirm its eligibility, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.
Refund Amount: The refund amount will be equal to the purchase price of the returned item, excluding any shipping charges or fees incurred during the initial purchase.
Timeframe for Refunds: Refunds will be processed within 7 - 10 business days upon receiving the returned item. Please allow additional time for the refund to be reflected in your account, as processing times may vary depending on your financial institution.

Exceptions

Non-Returnable Items: Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product page or contact our customer support team for more information.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
We strive to make the return process as seamless as possible, ensuring your satisfaction with our products and services. If you have any questions or need assistance with a return, please contact our customer support team!