Refund Policy
Thank you for shopping with Floating Essentials. We strive to ensure that you are fully satisfied with your purchase. In the event that you are not completely happy with your order, we offer a comprehensive refund policy to address your concerns.
Eligibility for Refunds: a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [mention timeframe, e.g., 48 hours] of receiving your order. We will work with you to arrange a replacement or provide a refund. b. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us within [mention timeframe] of delivery. We will rectify the issue by arranging the correct items or completing your order as soon as possible. c. Dissatisfaction with Product: If you are dissatisfied with your purchase for any reason other than the above, please contact us within [mention timeframe]. We will assess each case individually and determine if a refund is appropriate.
Return Process: a. Authorization: Before returning any item, please contact our customer support team to request a return authorization. We will provide you with instructions on how to proceed with the return. b. Condition of the Product: To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging. Please ensure that the item is well-packaged for return shipping to prevent any damage during transit. c. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. d. Refund Processing Time: Once we receive the returned item and confirm its eligibility, we will process the refund within [mention timeframe]. Please note that the refund may take additional time to reflect in your account, depending on your payment provider.
Refund Options: a. Original Payment Method: Refunds will be issued to the original payment method used during the purchase. If the payment was made through a credit or debit card, the refund will be credited back to that card. If the payment was made through an online payment platform, the refund will be processed accordingly. b. Store Credit: In certain cases, we may offer the option of store credit as a refund instead of a monetary refund. This credit can be used for future purchases on our website.
Non-Refundable Items: a. Hygiene Products: For hygiene reasons, certain items such as personal care products, intimate apparel, or consumables may not be eligible for refunds. Please check the product description or contact our customer support team for more information. b. Customized or Personalized Products: Items that have been customized or personalized specifically for you may not be eligible for refunds unless they are damaged or defective.
We value your satisfaction and strive to resolve any issues you may encounter. If you have any questions or require assistance regarding our refund policy, please contact our customer support team: floatingessentials@gmail.com or refer to our FAQs section for more information.
Please note that this refund policy applies to purchases made directly through our website. For purchases made through authorized retailers or third-party platforms, their respective refund policies will apply.
Eligibility for Refunds: a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [mention timeframe, e.g., 48 hours] of receiving your order. We will work with you to arrange a replacement or provide a refund. b. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us within [mention timeframe] of delivery. We will rectify the issue by arranging the correct items or completing your order as soon as possible. c. Dissatisfaction with Product: If you are dissatisfied with your purchase for any reason other than the above, please contact us within [mention timeframe]. We will assess each case individually and determine if a refund is appropriate.
Return Process: a. Authorization: Before returning any item, please contact our customer support team to request a return authorization. We will provide you with instructions on how to proceed with the return. b. Condition of the Product: To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging. Please ensure that the item is well-packaged for return shipping to prevent any damage during transit. c. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. d. Refund Processing Time: Once we receive the returned item and confirm its eligibility, we will process the refund within [mention timeframe]. Please note that the refund may take additional time to reflect in your account, depending on your payment provider.
Refund Options: a. Original Payment Method: Refunds will be issued to the original payment method used during the purchase. If the payment was made through a credit or debit card, the refund will be credited back to that card. If the payment was made through an online payment platform, the refund will be processed accordingly. b. Store Credit: In certain cases, we may offer the option of store credit as a refund instead of a monetary refund. This credit can be used for future purchases on our website.
Non-Refundable Items: a. Hygiene Products: For hygiene reasons, certain items such as personal care products, intimate apparel, or consumables may not be eligible for refunds. Please check the product description or contact our customer support team for more information. b. Customized or Personalized Products: Items that have been customized or personalized specifically for you may not be eligible for refunds unless they are damaged or defective.
We value your satisfaction and strive to resolve any issues you may encounter. If you have any questions or require assistance regarding our refund policy, please contact our customer support team: floatingessentials@gmail.com or refer to our FAQs section for more information.
Please note that this refund policy applies to purchases made directly through our website. For purchases made through authorized retailers or third-party platforms, their respective refund policies will apply.